Kinverra Terms of Service

Effective date: September 8, 2026

These Terms of Service ("Terms") are a legal agreement between you and Kinverra LLC, a Wyoming limited liability company ("Kinverra," "we," "us," or "our"), governing your use of the Kinverra mobile and web application (the "Service"). By creating an account or using the Service, you agree to these Terms.

1. Eligibility

You must be at least 13 years old to use Kinverra. By creating an account, you confirm that you meet this requirement. See our Privacy Policy for how we enforce this.

If you’re under the age of majority in your jurisdiction, you may only use Kinverra with the involvement of a parent or guardian, to the extent required by applicable law.

2. Your account

  • You’re responsible for keeping your login credentials secure and for all activity under your account.
  • You must provide accurate information when creating your account.
  • One account per person. Don’t create an account on behalf of someone else without their permission.
  • Notify us immediately at help@kinverra.com if you suspect unauthorized access to your account.

3. The Service

Kinverra lets you and your travel companions plan trips, journal, share photos, manage reservations, chat, and generate AI-written trip reports and printed photo books together. Features may be added, changed, or removed at any time, and we may add usage limits or paid tiers to any feature in the future.

4. Your content

You own what you create

You retain ownership of the journal entries, photos, and other content you upload to Kinverra ("Your Content"). We don’t claim ownership of it.

The license you grant us

By uploading Your Content, you grant Kinverra a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display Your Content as necessary to operate the Service - including sharing it with your fellow trip members as described in our Privacy Policy, and sending it to third-party service providers (like our AI report generator and print partner) solely to provide the features you use. This license ends when you delete the specific content or your account, except to the extent Your Content has already been shared with other trip members as part of a shared trip (see Privacy Policy Section 9 on what happens to shared content after account deletion).

Your responsibilities

You’re solely responsible for Your Content. By uploading it, you represent that:

  • You own it or have the necessary rights and permissions to upload it.
  • It doesn’t infringe anyone else’s intellectual property, privacy, or other rights.
  • Uploading photos or information about other people (including fellow travelers) is done with appropriate consideration for their privacy - you’re responsible for having any necessary permission from people who appear in your content.

5. Shared trip content

Kinverra’s core feature is planning trips together. When you join a trip:

  • You can see the content other members have added to that trip (Privacy Policy Section 4).
  • Content you add becomes visible to other current and future members of that trip, for as long as the trip exists.
  • If you leave a trip or delete your account, content you added to a shared trip generally remains, no longer attributed to you by name (Privacy Policy Section 9) - it doesn’t automatically disappear, since it may be meaningful to your former travel companions.

6. Acceptable use

Prohibited content

Kinverra is built for planning and remembering trips with people you know. You agree not to upload, post, or send through the Service any content that:

  • Is sexually explicit, depicts nudity, or in any way sexualizes a minor.
  • Depicts graphic violence, gore, or is intended to shock, disgust, or glorify harm.
  • Constitutes harassment, bullying, or credible threats, or promotes hatred or discrimination against a person or group based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristic.
  • Is illegal, promotes illegal activity, or depicts child exploitation or abuse - we report content of this kind to the National Center for Missing & Exploited Children and other authorities as required by law.
  • Is defamatory, fraudulent, or deceptive.
  • Infringes anyone’s intellectual property, privacy, or other legal rights.

Other prohibited conduct

You also agree not to:

  • Impersonate any person or entity, or misrepresent your affiliation with anyone.
  • Use the Service to harass, stalk, or harm another person - including misusing the location-sharing feature to track someone without their knowledge or consent.
  • Attempt to access another user’s account or trip content without authorization.
  • Interfere with or disrupt the Service, or attempt to access it through means other than our provided interfaces.
  • Use the Service for any commercial purpose we haven’t authorized.
  • Upload viruses, malware, or other harmful code.

Reporting and enforcement

If you see content on a trip that violates these Terms, you can report it directly from the photo, journal entry, or chat message in question, or by emailing help@kinverra.com. We review reports and may remove content, warn a user, or suspend or terminate an account that violates these Terms - including immediately and without notice for severe violations, such as content involving child exploitation, credible threats of violence, or illegal activity.

7. Purchases: printed photo books

Kinverra offers printed photo books through our print partner, Lulu Direct.

  • Prices shown in the app are estimates based on your book’s format and page count and may change before your order is finalized.
  • Payment is collected at checkout. When you place a print order, you’ll complete payment through Stripe at that time. Orders are not sent to print until payment is confirmed.
  • Once an order is submitted to print, it generally cannot be canceled, since production begins promptly with our print partner.
  • Shipping is handled by Lulu Direct; delivery estimates are approximate.
  • If your book arrives damaged or defective, contact us at help@kinverra.comand we’ll work with our print partner to make it right.

8. Purchases and subscriptions

Kinverra offers a one-time single-trip purchase and recurring subscription plans (billed monthly or annually), each with its own storage, trip-report, and traveler limits, plus optional add-ons (extra trip reports, additional storage, and trip-length extensions). Current pricing is shown on our pricing page and at checkout.

  • Single-trip purchases are a one-time charge, not a subscription. A single-trip purchase is valid for 1 year from purchase unless extended - see Privacy Policy Section 7 for what happens to trip content after that.
  • Subscriptions renew automatically at the end of each billing period (monthly or annually) until canceled. You can cancel at any time; access continues through the end of the current billing period.
  • We may change pricing or introduce new plans and add-ons over time. If we make a material change to an active subscription’s price, we’ll notify you before it takes effect.

9. Third-party services

Providing the Service involves sending certain information to third-party providers (for example, our AI provider for report generation, and our print partner for physical books) - see our Privacy Policy for details on who we work with and what’s shared. We’re not responsible for the practices of these third parties beyond our agreements with them.

10. Intellectual property

The Service itself - including its design, features, logos, and branding - is owned by Kinverra LLC and protected by intellectual property laws. These Terms don’t grant you any rights to use Kinverra’s name, logo, or branding without our written permission.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DON’T GUARANTEE THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. AI-GENERATED CONTENT (SUCH AS TRIP REPORTS AND PHOTO CAPTIONS) MAY CONTAIN INACCURACIES - YOU’RE RESPONSIBLE FOR REVIEWING IT BEFORE RELYING ON IT OR SHARING IT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KINVERRA LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $100.

13. Indemnification

You agree to indemnify and hold Kinverra LLC harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, your use of the Service, or Your Content.

14. Termination

  • You may delete your account at any time (Privacy Policy Section 9).
  • We may suspend or terminate your access to the Service if you violate these Terms, or for any other reason with reasonable notice, except where immediate termination is warranted (for example, to protect other users’ safety).
  • Sections that by their nature should survive termination (including Sections 10 through 13, and 16) will survive.

15. Dispute resolution - arbitration agreement

PLEASE READ THIS SECTION CAREFULLY - IT AFFECTS YOUR LEGAL RIGHTS.

You and Kinverra agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved through binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court.

  • No class actions. You and Kinverra agree that any arbitration will be conducted only on an individual basis, not as a class, consolidated, or representative action.
  • Arbitration provider and rules: [to be specified by counsel - e.g., American Arbitration Association, Consumer Arbitration Rules].
  • Opting out: You may opt out of this arbitration agreement by sending written notice to help@kinverra.com within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.

16. Governing law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we’ll notify you by email or through the app before the changes take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

18. General

  • Entire agreement: these Terms, together with our Privacy Policy, are the entire agreement between you and Kinverra regarding the Service.
  • Severability: if any provision of these Terms is found unenforceable, the rest remain in effect.
  • No waiver: our failure to enforce any provision isn’t a waiver of our right to do so later.
  • Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Contact us

Questions about these Terms can be sent to:

help@kinverra.com